Mcw aff places the highest importance on the privacy of users in Bangladesh. On this page, we explain in detail what information we collect, how it is used, and what rights you have. Our goal is to operate a trustworthy and secure platform with full transparency.
Mcw aff collects various types of information to provide you with a secure and personalized experience. Below, we explain in detail what data we receive and how it is collected.
We store the name, email address, mobile number, and date of birth you provide at registration. National ID or passport details may also be requested for identity verification. Login timestamps, IP addresses, and session data are recorded to keep your account secure. This information is used to manage your account and ensure only authorized activity takes place. mcw aff never stores your password in plain text — it is always kept encrypted.
When you use the mcw aff platform, your device type, operating system, browser name and version, and screen resolution are automatically collected. This information helps the platform display correctly on your device. It is also used to optimize the interface specifically for mobile users. IP addresses are used for security verification and fraud prevention, not for personal identification. Device information is never shared with third parties for advertising purposes.
When you use local payment methods available in Bangladesh such as Mobile Pay, Nagad, or Rocket, the necessary transaction data is collected. We never store your full card number or mobile banking PIN. Your deposit and withdrawal history is securely stored in your account and can only be accessed by you and authorized staff. All transactions in BDT are recorded to assist with dispute resolution. Retaining payment data for a specified period in compliance with financial regulations is a legal obligation.
We collect data on how long you spend on the platform, which pages you visit most, and what types of games or betting markets you prefer. This allows us to show you content that is relevant to you. The data is also used to detect unusual playing patterns as part of our responsible gaming commitment. By analysing usage data, we continually improve platform performance and the overall user experience. All usage data is processed in aggregate — individual profiles are never sold.
Mcw aff uses collected data only for specific, legitimate purposes and never processes more information than necessary. Personal data is required directly for account creation, verification, and management. Payment information is used to handle deposits, withdrawals, and betting transactions smoothly. Login and session data is analysed to monitor security, detect fraud, and prevent unauthorized access. Data is also used to improve customer support quality and resolve your queries or complaints faster.
Data is analyzed to prevent unauthorized access and fraud.
Platform improvements are driven by user experience analysis.
Account information is used to resolve issues quickly.
Cookies are small text files stored in your browser that help the platform remember your preferences and session details. mcw aff uses three types of cookies: essential cookies (required for login and security), functionality cookies (to remember language and settings), and analytics cookies (to improve the platform). Analytics cookies collect fully anonymized data and do not identify any individual directly. You can disable cookies at any time through your browser settings, though some features may become limited. mcw aff does not use third-party advertising or tracking cookies.
You can delete all cookies or stop your browser from accepting new ones at any time through your browser's privacy settings. This option is easy to find in Chrome, Firefox, Safari, or any mobile browser. Disabling essential cookies may affect login and security-related functions. Turning off analytics cookies will not impact your core gaming experience. For any questions about cookies, feel free to contact our Help Center.
Mcw aff stores your data on secure servers using industry-standard SSL/TLS encryption. Sensitive information such as passwords is always stored in hashed form and cannot be viewed directly by any staff member. Regular security audits and risk assessments are conducted to identify and promptly address system vulnerabilities. After an account is closed, data is retained for a legally required period and then securely deleted. In the event of a data breach, we commit to notifying affected users promptly in accordance with applicable law.
Mcw aff never sells or rents your personal information. Only the transaction data strictly necessary for payment processing is shared with authorized payment gateway providers. Information may be disclosed to authorities where required by law or court order. Game providers receive only the limited data needed to operate their games and are bound by their own privacy policies. Any data shared with third parties is governed by contractual safeguards, and use beyond the stated purpose is strictly prohibited.
Mcw aff believes every user should have full control over their own data. You can log in to your account at any time to view your stored personal information and update it if needed. Your key rights are outlined in detail below, and we are committed to upholding all of them.
You can request a copy of all the information mcw aff holds about you at any time. Such requests are generally fulfilled within 30 working days. Some data can be viewed and downloaded directly from your account settings. There is no fee to access your data — the process is completely free of charge.
You have the right to request corrections if any of your stored information is inaccurate. Basic details such as your name, mobile number, or address can be updated directly from your account settings. For corrections to identity document information, please contact our support team. Keeping your information accurate is essential for the safe management of your account.
You can request the deletion of your account and associated data. However, certain information may need to be retained for a specified period due to legal obligations or ongoing disputes. When a deletion request is submitted, we will send you a confirmation message before the process begins. Financial transaction records are deleted after the legally required retention period.
Mcw aff may update this Privacy Policy from time to time to reflect new legal requirements or changes to our services. For any significant changes, we will send advance notice to your registered email address or mobile number. The effective date of the latest update will be clearly shown at the top of this page so you always know when the policy was last revised. Continuing to use the platform after a new policy takes effect means you accept the updated terms. It is good practice to visit this page periodically to stay informed.
For any questions about our Privacy Policy, data access requests, or complaints, you can contact our support team directly. Our email address is support@mcwaff.co and we typically respond within 24–48 hours. For faster assistance, live chat is available in our Help Center 24/7. Users in Bangladesh can receive support in Bangla, and our team is familiar with local issues. We take every privacy-related request seriously and work to resolve them promptly.